Website Terms and Conditions

1.1 These website terms and conditions ("Terms"), together with any documents referred to within them, govern your use of the website www.renewe.uk (the "Website"), whether you are a guest or a registered user.

1.2 By accessing or using our Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use our Website.

2.1 The Website is operated by TrustPharm Limited, trading as Renewe ("we", "us", or "our").

2.2 TrustPharm Limited is a company registered in England and Wales.

2.3 Renewe operates a telehealth e-commerce platform, providing online health consultations, assessments, and related products and services.

3.1 Our Privacy Policy explains how we collect and use your personal data and forms part of these Terms.

3.2 Where you purchase products or services through our Website, additional Terms of Sale may apply.

3.3 Clinical services, consultations, or prescriptions are subject to professional standards and regulatory requirements.

4.1 We may update these Terms from time to time. The version published on our Website will always be the most current.

4.2 You should review these Terms each time you use the Website to ensure you understand the terms that apply.

5.1 We may update, modify, suspend, or discontinue any part of the Website at any time to reflect changes in our services, user needs, or business priorities.

6.1 We do not guarantee that the Website will always be available, uninterrupted, or error-free.

6.2 We may suspend, withdraw, or restrict access to all or part of the Website for operational, security, or legal reasons. Where possible, we will give reasonable notice.

7.1 The Website and services are provided in English only. It is your responsibility to ensure you understand any information or advice provided.

7.2 Access to certain parts of the Website may be restricted to registered users.

7.3 If you are provided with login details, passwords, or other security credentials, you must keep them confidential and not share them with anyone else.

7.4 We reserve the right to suspend or terminate your access if we believe you have breached these Terms.

7.5 You must not use Renewe's services for medical emergencies.

8.1 Renewe provides remote healthcare services only. Online consultations may not be suitable for all conditions.

8.2 The information and advice provided through the Website does not replace face-to-face medical care where clinically necessary.

8.3 We reserve the right to decline or discontinue services where it is not clinically appropriate to proceed remotely.

9.1 All intellectual property rights in the Website and its content are owned by or licensed to TrustPharm Limited.

9.2 You may view, download, and print content for personal use only. You must not copy, modify, distribute, or exploit any content for commercial purposes without written permission.

10.1 The content on our Website is provided for general information purposes and does not guarantee accuracy or completeness.

10.2 Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation

11.1 We do not guarantee that the Website will be secure or free from bugs or viruses.

11.2 You are responsible for using appropriate security and virus protection software.

11.3 You must not misuse the Website by introducing malware, attempting unauthorised access, or disrupting service availability.

11.4 Any misuse may constitute a criminal offence under the Computer Misuse Act 1990, and we may report such activity to authorities.

12.1 The Website may contain links to third-party websites. These links are provided for information only.

12.2 We have no control over third-party content and accept no responsibility for loss or damage arising from its use.

13.1 We may suspend or terminate your access to the Website at any time if you breach these Terms or misuse our services.

14.1 These Terms are governed by the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms, although we may bring proceedings in other jurisdictions where legally permitted.