Your online assessment is free. You only pay if a clinician approves your treatment plan. Plans typically start from around £20/month depending on your condition and medication — exact pricing is shown before you checkout.

If a clinician decides treatment isn’t suitable for you, you won’t be charged for a plan. They may recommend alternative next steps or advise you to speak with your GP.

Most consultations are reviewed within 24 hours. Once approved, your treatment is dispatched the same day and typically arrives within 1–2 working days in discreet, unbranded packaging.

Yes. Your information is encrypted and stored securely, and only accessed by the clinical team involved in your care. Deliveries arrive in plain packaging with no indication of contents.

We only share information with your GP if clinically necessary or if you ask us to. Your consultation and delivery remain private by default.

Yes. All orders are sent in plain, unbranded packaging with no mention of renewe or the treatment on the outside of the parcel.

Absolutely. There are no lock-in contracts — you can pause or cancel your subscription at any time from your account.

Yes. All medications are sourced from MHRA-approved UK wholesalers and are identical to those you’d receive from your GP or high-street pharmacy.